Atlassian

Senior Designer, Aug 2020 (Current)

Key roles and Responsibility :

My triad is responsible for designing an experience around pricing and packaging of apps in Atlassian Marketplace.

• Designed and successfully launched app pricing experiences for higher usage tiers to bring down the cost of almost 350 cloud apps and ease cloud migrations for end customers. Design Voice concepts and interaction paradigm for various device form factors (eg. Watch, Mobile).

• Created promotion tools to enable pricing flexibility for Marketplace partners and end customers.

• Conducted large marketplace partner interviews to map partner journey in Marketplace

Samsung Research and Development Institute, Bangalore

Chief Designer, May 2014 - Aug 2020 (6 years)

Key roles and Responsibility :

• Conceptualize and create key-screens for various future scenarios and current requirements

• Design Voice concepts and interaction paradigm for various device form factors (eg. Watch, Mobile).

• Owned end to end on-time project delivery and quality. (STMS, PLMs, UI Guides, etc.)

• Worked closely with S/W Engineering teams, QA teams, and Product Management teams across the globe to create UX for AI mobile application

• Made sure communication between various stakeholders is aligned at different critical points of the project timeline.

• Organize UX Workshops, Ideations sessions, and Design sprints for various internal R&D activities

• Part of Hiring team during campus recruitment drives in Top Design universities

• Providing design briefs and Mentoring design interns

Projects :

1. Bixby Automation -One-stop life automation solution.

2. Bixby Hands-Eye Free Experience - Rethinking conversations and defining Design principles for Virtual Assistants for a complete Hands and Eyes free Experience. This is also an ongoing project.

3. Voice Experience for form factors other than Mobile- (Watch, Hearables, Speaker, etc. ) Bixby on Watch: Project to voice enables Samsung Galaxy Watch / Active 1, 2 devices. My role primarily was to have a complete understanding of Bixby and translate the same to Tizen based Watch OS. Defined high-level interaction paradigms. Aligned global design counterparts and successfully commercialized ideas to design. Took end to end ownership for Bixby On-boarding experience to increase Bixby watch activation.

4. Bixby Capsules Design Guide (Voice Enabling Apps/services for Bixby Developers). Involved in the early concept and content creation for the Bixby developers portal. The challenge was to successfully communicate Bixby capabilities and put together methods to quickly voice-enable any service using the Bixby platform across multiple devices. This work involved constant collaboration with Global design teams( San Jose, Seoul).

5. Bixby Beyond (Evolution, Humanising Intelligent assistant) Experimental pet project of mine to push limits of Intelligent assistant and explore future directions, new research avenues and spark innovations across multiple stakeholders (PM, Dev, UX)

6. Bixby 1.0 (Multi-modal input experience) The project started as a study to understand the perception of Voice interfaces in India and to design a virtual agent. I primarily contributed to designing research methodology. Translated the research insights into meaningful concepts by working with multiple stakeholders in South Korea(HQ). Based on our research findings we shifted our focus to the text-centric virtual agent. I conceptualized and developed design principles for typing interface. Selected features were handpicked and directly integrated with Bixby 1.0 interface.

7. Social Robot: Conceptualisation and Experience design for a social - companion bot. This is a Samsung internal project to design a social robot with personality and form. This bot can provide companionship and connect smartly with various IOT products at home. I translated key research insights for creating unique unboxing experiences, Identified key hero scenarios, made a framework for building familiarity and trust over time. For this project, there were constant sync ups and remote meetings between the Seoul Design team and my team.

8. In-Car User Experience: Designing Samsung Car mode Samsung ‘Car Mode’ is designed to provide user assistance while driving without any distractions using Samsung smartphones. I was involved in earlier design and conceptualization of the interaction paradigm.

9. App/feature design for Mass Market Phones: Understood Indian mass-market consumers and conceptualized various feature/App concepts (for Tizen Z1 and Tizen Z3 devices). Worked on the commercial development of the ‘Special days’ feature. Learned how to scale and translate ideas to reality under various constraints like hardware, diversity in language and culture, etc. During this project complete ownership was with our team based in India with minimal moderation from the Seoul Design team.

National Institute of Design, Ahmedabad

Visiting Faculty, Jan 2014, Jan 2015

• Conducted ‘Technical studies 2’ course for Under Graduate Product and Exhibition design students (UG batch of 2017, 2016), at National Institute of Design, Ahmedabad. The course was to introduce them to electronics and educate students to narrate stories by experience prototyping.

• Setup Basic Physical-computing Lab at National Institute of Design to facilitate awareness and increase participation of students to use Arduino, Processing, Raspberry Pi, etc. to make experience prototypes

• Facilitated workshop for Unbox festival

Honeywell Technology Solutions, Bangalore

Product Design Intern, Jul 2013, Jan 2014 (Design of Smart Wearables Device for scanning and mobility- Masters Graduation Project).

• Worked with Honeywell Scanning and Mobility (HSM) to frame design brief and plan Research methodology for the project

• Conducted field research in multiple phases across different distribution centers and translated them into insights

• Conceptualized many ideas and detailed one concept for product development based on review session with the Global Design team

Personal info

Date of Birth: 30/10/1989

Languages: English, Tamil (Native), Hindi

Contact: arjunrky@gmail.com | +65 88306042 | Whatsapp +91 95916 44474